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Ground Viewer
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HCrew & N-Viewer Ground
Using this Portal
Navigating and searching NAVBLUE support portal
Introduction to NAVBLUE support portal
How to Search Within NAVBLUE Support Portals
Dedicated portals for different products
Raising Tickets
Getting to grips with NAVBLUE Support Portal
Raising a support ticket
Ticket Criticality
Ticket Types
Filling in the Description Box
Checking Ticket Status
Searching For a Specific Ticket by Ticket Number
Closing and rating a Ticket
Service Availability
Root Cause Analysis (RCA) Process
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HCrew & N-Viewer Ground
Specific to Airbus Helicopters
